Part Time Help Desk Support

General Description

The Part Time Help Desk Support is responsible for providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology request. This position filters and escalates appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator

Requirements

This position requires a High School diploma or equivalent. One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education. Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.

• To be considered for this position, all qualified applicants must attach to their online application the following documents:
• Copy of college transcript (if applicable)
• Resume
• Cover Letter outlining relevant experience

All documents must be attached to one online application to be considered. Please re-open your application form to verify all documents are properly attached.