Technician, Systems Support I (2026-2027 School Year) (10191)

JOB DESCRIPTION

Job Title

Technician, Systems Support I

Evaluation Type

Paraprofessional

Department

Information Technology

Pay Grade

P8

FLSA

Non-Exempt

Date Revised

August 2021

Supervisor

Admin of IT Operations

BASIC FUNCTION & RESPONSIBILITY: To provide essential Level 1 technical support and on-site maintenance for the District’s hardware and software resources. The IT Systems Support Technician serves as the first point of contact for campus-based technology needs, ensuring that classroom and administrative equipment is functional, properly installed, and effectively maintained to support daily educational operations.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of computer workstation setup (various systems i.e. PC, Apple, Linux, etc.)
• Knowledge of computer hardware and software applications (various systems i.e. PC, Apple, Linux, etc.)
• Knowledge of computer mobile devices (various systems i.e. Apple, Android, Windows, etc.)
• Ability to install, maintain, and repair computers and peripherals, including printers, scanners, and presentation devices
• Ability to install and maintain network cables and hardware
• Ability to diagnose problems and perform repairs

ENTRY QUALIFICATIONS: High school diploma or GED; 3-5 years of experience in an IT support role; MTA, MCA, A+, network+, or equivalent certification in relevant programs preferred

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Management of Administrative, Fiscal and/or Facilities Functions:

• Install and upgrade computers, mobile devices, and peripherals throughout the district
• Relocate computer hardware, peripherals, mobile devices, and equipment as needed
• Install and configure software as needed
• Diagnose and repair equipment, including printers, mobile devices, and personal computers
• Uses established tracking system to log requests; Monitor progress, track problem resolution; Communicate with IT Operations Manager regarding unresolved problems
• Identify patterns of failure, research bug fixes and implement solutions
• Maintain accurate records of time and materials required to perform repairs and service; Document all work performed and keep accurate inventory records
• Keep abreast of current and upcoming technology and standards to enhance operations
• Operate tools and equipment according to prescribed safety procedures
• Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying
• Handle multiple projects with rapidly changing priorities and deadlines
• Respond to after-hours emergencies as needed

Organization Improvement:

• Work collaboratively to improve programs

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy
• Perform other job-related duties as assigned

SUPERVISION EXERCISED: None

EQUIPMENT USED:

• Hand tools
• Test instruments for electronic repairs and cable installations
• Personal computers and peripherals

PHYSICAL & MENTAL DEMANDS:

• Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment
• Frequent district wide travel
• Occasional prolonged irregular hours
• May be required to be on call 24 hours a day
• Maintain emotional control under stress
• Work with frequent interruptions
• Lift up to 50 lbs. occasionally

ENVIRONMENTAL FACTORS:

• Work is normally performed in both indoor and outdoor environments
• Work involves frequent exposure to mechanical and electrical hazards