Customer Experience Specialist

Reports To: Senior Coordinator, Professional Development Experience

Salary: This is a full-time twelve (12) month position at 232 days with a minimum annual salary of $49,743

Primary Purpose:
The Customer Experience Specialist I serves as a primary point of contact for clients, guests, and staff, helping ensure every interaction with ESC Region 13 is welcoming, professional, and well supported. This position provides day-to-day customer service through a combination of in-person interaction, phone and email support, technical assistance, and conference and meeting support.

The Customer Experience Specialist I assists customers with registration, account access, payments, refunds, and general inquiries; prepares conference and training spaces for daily operations; provides technical support for meetings and events; and supports Region 13 staff in delivering successful workshops and events. Success in this role requires excellent customer service, attention to detail, sound technical aptitude, and the ability to anticipate needs while managing multiple priorities in a fast-paced environment.

Required Qualifications (Knowledge, Skills, Experience, and Education/Certificates):

• High school diploma or equivalent
• Two (2) years of experience in customer service, hospitality, office administration, conference services, event support, or a related field
• Proficiency with Microsoft Office and common office technology such as Zoom and Teams