Technology Support Specialist

Applications will be accepted for the position of Technology Support Specialist. The Technology Support Specialist will provide support to the administrative and academic technology of the district. All interested personnel may apply by clicking on to the link: www.applitrack.com/hillsidek12/OnlineApp to complete the application.

Qualifications:
-Bachelor's degree or higher
-Industry certifications preferred, such as, CompTIA A+, Network+, Security+, Microsoft, Google, Apple, or equivalent credentials
-Professional experience in training, computer support, help desk services, educational technology, cybersecurity, or a related technical field, preferred experience in a k-12 school district
-4-5 years of experience supporting Windows computers, Chromebooks, tablets, classroom displays, and common productivity applications; preferred experience with Promethean displays, SMART Boards, Microsoft 365, Google Workspace for Education, mobile-device management, ticketing systems, remote-support tools, or student-information systems.
-Working knowledge of cybersecurity fundamentals, including phishing, password security, multifactor authentication, account protection, and data privacy
-Ability to develop and deliver technology training to adult learners with different levels of technical ability
-Strong verbal, written, presentation, organizational, interpersonal, and documentation skills
-Ability to work independently, manage multiple assignments, meet deadlines, and collaborate with teachers, supervisors, administrators, technical staff, and executive leadership
-Valid driver's license and regular access to a reliable vehicle for travel between District schools and facilities
-Required criminal history background check and proof of U.S. citizenship or legal resident alien status

Responsibilities:
-Develop and deliver individual, small-group, school-based, and districtwide technology training for teachers, administrators, supervisors, paraprofessionals, and support staff
-Train staff on the industrial use of Windows laptops, Chromebooks, Apple iPads, Samsung tablets, Promethean displays, SMART Boards, classroom presentation equipment, and approved educational applications.
-Collaborate with instructional supervisors and administrators to identify training needs and align professional development with District instructional goals.
-Serve as a liaison among the Technology Department, instructional supervisors, school administrators, and teachers
-Create presentations, quick-reference guides, video tutorials, frequently asked questions, onboarding materials, and step-by-step instructions
-Provide new employee technology orientation, follow-up coaching, office hours, classroom support, and refresher training
-Troubleshoot basic issues involving Windows devices, Chromebooks, iPads, tablets, interactive displays, printers, scanners, user accounts, Microsoft 365, Google Workspace, approved educational software, connectivity, and conferencing equipment
-Provide Level I support for District-approved hardware software, applications, accounts, peripherals, and classroom technology
-Refer unresolved, recurring, security-related, network-related, or advanced issues to the appropriate Technology Department Staff member or vendor
-Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users.
-Performs other such duties as may be assigned by the Director of Technology/Superintendent

Position Type:
Full-time

Salary Range:
Salary TBD based on education level and experience

Benefits:
Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program

**All applications must be submitted on Applitrack for consideration.

Equal Opportunity/Affirmative Action Employer

• Attachment(s):
• Technology Support Specialist.pdf