Associate Information Technology Technician - 26/27 SY

Job Description: This position is a member of the general support team within the Information Technology Department.
The Associate Information Technology Technician will support end users of the District's technology devices, primarily a/v systems, video surveillance security systems and other special systems. This position will take front line support desk calls from schools and staff as well as internal IT customers; assisting in troubleshooting, repair, training, system guidance, and provide specialized customer service and support.

Competencies of the Associate Information Technology Technician

• Strong written and verbal communications skills.
• Strong organizational and time management skills.
• Strong computer skills including Microsoft Office.
• Flexible team player who is time and task oriented.
• Ability to work under pressure to meet timeline and handling multiple and changing priorities.

Essential Duties of the Associate Information Technology Technician

• This is an entry level/apprentice position.
• Assist our Sr. User Support Technicians with computer repair, troubleshooting and customer service.
• Cleaning, repairing and maintaining computers, Chromebook,, interactive boards, projectors, LSU's, IDF/MDF closets, store rooms, server rooms, computer labs and other IT equipment, rooms and workspaces.
• Support IT Warehouse, stocking, organizing and cleaning.
• Replacing missing or damaged components/parts as required.
• Providing support, including procedural documentation.
• Following diagrams and written instructions to repair a fault or set up a system.
• Responding within agreed time limits to call-outs.
• Rapidly establishing a good working relationship with customers and other professionals.
• Working with User Support team throughout summer and as needed throughout the school year.
• Diagnosis, installs, configures, and troubleshoots technical problems to maintain and effect repairs of software and hardware at user sites including user instruction on equipment and software operation.
• Maintain, and enforce system security;
• Maintain and provide documentation for systems and related processes including production of reports;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Supporting the roll-out of new applications and hardware.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Talking staff/clients through a series of actions either face to or over the telephone and via email to troubleshoot issues.
• Attend other sub department meetings to gain insight and knowledge of IT specialties;
• Attend professional development trainings as directed by administration;
• Provide excellent customer to service;
• Ability to work independently, comfortable working in a fast-paced and demanding environment while also functioning as a member of an IT support team;
• Ability to work under pressure to meet timelines and handling multiple and changing priorities;
• Ability to communicate effectively, both orally and in writing;
• Other duties as assigned.

Complete Class Specification: Associate Information Technology Technician (B21-T)

Minimum Qualifications: High School Diploma or GED and three years related experience is required; based upon assignment, Associate's Degree or two year certificated technical training and/or one year of additional specialized training may be required; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Must possess a valid Arizona Driver's License. Valid IVP Level One AZ Fingerprint Clearance Card is required.

Preferred Qualifications

• Prior knowledge and experience repairing and troubleshooting computers and Chromebooks.
• Prior knowledge in audio visual systems and/or video surveillance systems.
• Demonstrated knowledge of basic networking operations.
• Extensive knowledge in MS Office productivity tools

Salary: Support Band - B21T - $21.75/hr (entry level)
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