Administrative Assistant - Receptionist/Switchboard Operator

Mesquite ISD - Compensation Plans

Clerical/Technical Support Compensation Plan

Pay Grade: 4
Shift Type: Full-Time
Wage/Hour Status: Non-Exempt
Reports To: Assistant Superintendent - Personnel Services
EMPLOYMENT BEGINS: As soon as possible

PRIMARY PURPOSE:

• To operate a multi-line switchboard to relay incoming calls, welcome visitors, and serve as a positive public relations advocate for the school district.

QUALIFICATIONS:
Education/Certification:

• High School Diploma or equivalent

SPECIAL KNOWLEDGE/SKILLS:

• Exhibit effective working relationships with staff and school community.
• Have a service-oriented personality
• Effective communication, public relation, and interpersonal skills
• Bilingual preferred; not required

EXPERIENCE:

• None

MAJOR RESPONSIBILITIES AND DUTIES:

• Operate a multi-line switchboard and direct calls to specific personnel.
• Handle telephone calls in a polite and informative manner
• Greet visitors
• Respond to telephone inquires regarding school programs and activities
• Give directions to visitors, clients, and school personnel
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• None

WORKING CONDITIONS:
Mental Demands:

• Reading and comprehending simple instructions, short correspondence, and memos
• Writing simple correspondence
• Effectively presenting information in one-on-one to clients, guests, and employees of the school district

Physical demands/environmental factors:

• Prolonged sitting, talking, listening
• Use hands to finger, handle, or feel; reach with hands and arms
• Moderate noise level in work environment

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.