Technology Aide

Primary Purpose:

The Technology Aide provides essential support for the district’s technology infrastructure and empowers faculty with valuable digital skills.

Qualifications:

Education/Certification:

• High school diploma or equivalent required.
• Associates degree or technical certification in IT, Computer Science or related field preferred.

Special Knowledge/Skills:

• Strong knowledge in Microsoft Windows operating systems and common software applications
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive).
• Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.

Experience:

• Proven experience in PC and Chromebook hardware and software troubleshooting and repair.
• 2 years’ experience or demonstrated ability to train adult learners on technology concepts.

Major Responsibilities and Duties:

PC and Chromebook Repair

• Diagnose, troubleshoot, and repair hardware and software issues for Windows PCs and Chromebooks.
• Perform routine maintenance, upgrades, and component replacements.
• Install software applications, and drivers.
• Manage inventory of technology equipment and parts.

Technical Training and Support

• Develop and deliver engaging training sessions for teachers on the effective use of Microsoft Office Suite (Word, Excel, and PowerPoint).
• Provide one-on-one and small group training on Google Workspace tools (Docs, Sheets, Slides, Drive).
• Offer ongoing technical support and guidance to staff regarding technology integration in the classroom.

General Technology Support

• Assist with network troubleshooting and connectivity issues.
• Support audio-visual equipment setup and operation for presentations and events.
• Collaborate with the IT department on larger technology projects and initiatives.
• Maintain a clean and organized technology workspace.

Supervisory Responsibilities:

• None

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching

Lifting: Frequent moderate lifting and carrying (15–44 pounds)

Environment: Occasional prolonged and irregular hours; frequent on-call and after-hours work; occasional districtwide travel; may be required to be on-call 24 hours a day; may be exposed to electrical hazards.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress