Customer Support/External Liaison

- Customer Support/External Liaison (50032518)
Job Description
Customer Support/External Liaison - ( 50032518 )
Description
This is a full-time, Non-Represented role. The salary grade for this posting is 4017. The salary range is $34,268 to $46,126.
For forward-thinking administrators and educators, opportunities abound in the School District of Philadelphia. The School District of Philadelphia is committed to transforming the education opportunities it offers the city’s more than 203,000 school-aged children. The District seeks leaders who have a passion for working with schools, principals and communities who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment and vision. Will you join us?
Job Summary
Provides support to School District staff, prospective candidates, prospective students and parents as they apply for various positions in the schools, central offices and learning networks or are encouraged to participate in various parental engagement opportunities. Ensures that customer satisfaction is preserved and maintains a log of the inquiries received and/or that parent involvement activity is documented by school and grade.
For the Charter Schools Office, provides information to families and the public regarding charter school operations. Responds to charter school related concerns and complaints, and performs administrative tasks. Works closely with School Advisory Councils in Renaissance Charter Schools to support their development and school engagement.
• Interacts with District personnel and the public to address issues related to the application process; responds with efficiency and effectiveness to the information request.
• Maintains a log of the inquiries received on a database; reviews the types of inquiries received with the administrator.
• Interacts with various functional areas to attain viable solutions to problem situations.
• Participates in special projects as assigned by conducting research to gather pertinent information.
Qualifications
Knowledge, Skills and Abilities
Demonstrated knowledge of:
methods and techniques associated with effectively addressing numerous inquiries.
office principles, practices and procedures.
Demonstrated ability to:
maintain a log of the inquiries received .
interact with the public.
maintain records and prepare reports.
Ability to:
learn and explain the personnel policies and practices of the School District .
use computer applications, including Microsoft Word and Excel.
communicate effectively, both orally and in writing.
establish and maintain effective working relationships.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Primary Location
: Student Placement (9210)
Job
: Central Office
Organization
: The School District of Philadelphia
Regular
Employee Status
: Non-Management
Job Posting
: Sep 24, 2026, 2:52:21 PM
Union Affiliation : Not represented by a union
Overtime Status
: Exempt
Unposting Date
: Nov 23, 2026, 10:59:00 PM
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