Registrar Operations Specialist

Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.

AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples’ lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.

We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.

At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential. We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found here.

Position Purpose:

The Registrar Operations Specialist supports the continuous improvement, technology enablement, data integrity, and operational effectiveness of the Office of the University Registrar. The position analyzes existing Registrar processes, identifies opportunities to improve efficiency and service delivery, develops and documents business requirements, supports system configuration and testing, and assists with implementation of new or enhanced technologies and workflows.

This position is well suited for an analytical, curious, and solutions-oriented professional who enjoys understanding complex processes, identifying opportunities for improvement, learning technology systems, working with data, and translating operational needs into practical solutions.

• Core Competencies:
• Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service; learns and follows operating best practices and procedures of the department and Aurora University.
• Upholds the Mission Statement: Aurora University is an inclusive community dedicated to the transformative power of learning. As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and examined lives. Our singular goal is to empower our students to achieve lasting personal and professional success.
• Handles all information with tact and discretion and recognizes the confidential nature of university business.
• Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

Essential Job Functions:

• Process Improvement & Operational Effectiveness: Analyze Registrar processes, identify bottlenecks and opportunities for improvement, and develop more efficient, consistent, and scalable workflows.
• Systems & Technology Management: Serve as the functional resource for Registrar systems, including Colleague, Coursedog, forms, workflows, and related technologies; translate operational needs into functional requirements and solutions.
• Automation & Digital Transformation: Identify opportunities to reduce manual work through automation, self-service, electronic forms, workflow tools, integrations, and other technology-enabled solutions.
• Data, Reporting & Quality Assurance: Support data integrity and operational reporting by analyzing data, identifying discrepancies and trends, developing or coordinating reports, and supporting reconciliation and quality-control processes.
• Curriculum, Scheduling & Academic Systems Support: Provide functional support for curriculum and scheduling systems and processes, including Coursedog, course/program structures, prerequisites and co-requisites, modalities, and implementation of approved academic changes.
• Training, Documentation & Continuous Improvement: Develop procedures, system documentation, training materials, and user guidance; support staff training and promote consistent use of systems and processes across the Registrar’s Office.
• Other duties as assigned.

Essential Job Requirements:

• Education & Experience:
• Bachelor's degree or an equivalent combination of relevant work experience is required.
• Two years of office/administrative experience preferred.
• Prior Registrar's Office and/or university experience preferred.
• Prior Ellucian Colleague experience preferred.

Skills:

• Strategic thinking with the ability to identify and solve problems while handling multiple tasks simultaneously.
• Flexibility to adapt to changing needs.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituents.
• Strong customer service focus.
• Excellent organizational skills with good attention to detail. Ability to interact in person, via email, via telephone, and via other electronic media.
• Excellent oral and written communication skills.
• Proficient in using Microsoft Office applications including Word, Excel and Power Point.
• Ability to handle confidential and sensitive information with great care and considerable discretion.

The pay range referenced in the job posting is the budgeted amount the university reasonably expects to pay for this position. The final pay rate will not be below the lowest pay rate listed herein.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.

Aurora University is an Equal Opportunity Employer.