Instructional Service Center (ISC) Technician

Job Summary

Provide a variety of technical and instructional support to faculty, staff, and students throughout the college district. Daily operations include print shop, secretarial, technical support services, photocopying, word processing, mail distribution, message center, fax services, binding/finishing and distribution of supplies. In-person work on campus is an essential function of this position.

Essential Functions

Receive, sort, log, price, prioritize, complete, and file all walk-ins and electronic photocopying requests for faculty, staff, and students. Stock, operate, and maintain copiers. Maintain confidentiality of exams and sensitive materials. Provide customer service and monitor job quality.

Complete and proofread word processing requests for faculty ranging from routine correspondence, exams, class handouts, course syllabi, highly complex statistical and scientific materials, reports, and publications. Create data CDs and design graphics for faculty requests and in-house forms.

Receive, sort, and distribute El Paso Community College (EPCC) district and postal mail into faculty and staff mailboxes. Trace and re-route misdirected mail, receive and log all hand-carry mail, notify recipients of incoming packages, distribute, monitor and collect completed faculty evaluation packets. Receive completed student surveys and disseminate district wide testing service exams. Distribute city directories.

Respond to customer inquiries and receive messages and distribute to adjunct faculty mail folders. Re-route misdirected calls. Receive and send faxes for faculty and students. Set-up mailboxes and mail folders for faculty and staff on a semester basis. Collect district wide data for EPCC Employee Master List and disseminate to other departments when complete.

Operate, maintain and perform minor repairs and some routine maintenance of auxiliary equipment. Report major mechanical failures and fill out necessary paperwork for service repair and keep records of maintenance.

Collect, sort, file data, prepare monthly copy and supply billings and distribute to budget heads. Prepare journal entries and production reports. Price, process, and deliver supply requests. Assist in the inventory control process.

Assist with the training of new department staff. Attend training and developmental workshops, and participate in institutional committees. Provide work direction to assigned staff. Operate as Lead when ISC Manager is absent and adhere to EPCC policies and procedures.

Perform other duties as assigned.

Qualifications

Required Qualifications:

1. Associate’s degree and two (2) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.

2. Ability to work flexible work schedules to include evenings and weekends.

3. Strong interpersonal and organizational skills.

4. Effective problem solving skills.

5. Ability to work independently.

6. Effective written and oral communication skills.

7. Ability to establish and maintain cooperative working relationships within the department and customers.

8. Proficient in math and computer skills.

Special Conditions:

1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College’s policies and procedures.

Other Requirements

Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline.

COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS WILL NOT BE CONSIDERED. Only documents stating 'Transcript' or 'Unofficial Transcript' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted.

If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy.

A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted.

Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework.

Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered.

In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed.

The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance and taste or smell. The employee must regularly lift or move up to 10 pounds, frequently lift and move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.