College Navigator, TRIO Student Support Services

GENERAL POSITION DESCRIPTION:

Provide academic, personal, career, and transfer advising/coaching to monitor and support a cohort of students who are first-generation, low income, and/or have a documented disability. Develop positive working relationships with program participants to help ensure student and program success. Assist with SSS programs and assess student success and program effectiveness. This position reports to the Project Director of TRIO Student Support Services and exercises no supervision. This position is grant-funded and continued employment is contingent upon continued grant funding.

NOTE: This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.

SELECTION CRITERIA:

The cover letter should address how the following knowledge, skills, and abilities were acquired:

Knowledge of: 1. Advising, coaching, and student success best practices grounded in developmental and theoretical frameworks; 2. Transfer pathways, career exploration, financial aid processes, economic literacy, and student support resources; 3. Academic, social, and systemic barriers affecting first-generation, low-income, and students with disabilities; 4. TRIO program goals, grant requirements, and retention-focused programming; 5. Student communication and engagement technologies, including online learning platforms and Microsoft Office applications; Skills in: 6. Implementing student success programming that promotes persistence, academic progress, and completion; 7. Conducting individualized interventions to support academic standing, goal attainment, and student retention; 8. Building and maintaining effective, trust-based relationships with diverse student populations; 9. Organizing, documenting, and managing caseloads in a grant-funded environment; 10. Delivering recruitment presentations and participating in campus committees and outreach activities; Ability to: 11. Conduct student intake and needs assessments and develop individualized education plans; 12. Advise students on course selection, degree requirements, transfer pathways, and academic and career goals; 13. Monitor student academic progress, evaluate outcomes, and adjust support strategies as needed; 14. Connect students with appropriate internal and external resources to support academic success and transfer; 15. Use advising software, student information systems, and technology to support student services; 16. Communicate clearly and professionally with students, faculty, staff, and community partners; 17. Interpret and apply federal, institutional, and TRIO-specific policies and procedures; 18. Collect, analyze, and report data to support program evaluation and grant compliance; 19. Lead and accompany students on monthly college tours and educational trips, including one or two overnight trips annually; 20. Provide caring, high-quality service by creating welcoming experiences, communicating clearly and proactively, addressing needs with professionalism and empathy, and ensuring individuals are thoughtfully connected to appropriate resources.

WORKING CONDITIONS:

Sedentary-desk work; occasional field trips e.g. for college or program activities. Minimal Hazard/Exposure-standard office setting. At least minimal environmental controls are in place to assure health and comfort.

QUALIFICATIONS:

MINIMUM QUALIFICATION REQUIREMENTS:

Education: Bachelor’s ’s degree from an accredited college or university.

Experience: At least two years of relevant professional experience working with similar populations of those served by federal TRIO programs.

PREFERRED QUALIFICATIONS:

Education: Master’s degree from an accredited college or university.

APPLICATION INFORMATION:

Please feel free to contact this office regarding the status of your application. NOTE: Finalists may be asked to participate in an in-basket exercise. MCC uses E-Verify to confirm the employment eligibility of all newly hired employees. For more information visit www.dhs.gov/e-verify.

• REQUIRED APPLICATION MATERIALS:
• Online Employment Application
• Resume
• Cover Letter (See Selection Criteria)
• Copies of College Transcripts

MCC provides equal educational opportunities to all individuals and does not discriminate against any individual regardless of race, color, religion, national or ethnic origin, gender, disability, age, veteran status, genetic information, sexual orientation, gender identity, pregnancy, or other legally protected category in its educational programs, activities, or employment. https://www.mclennan.edu/employees/procedure-manual/docs/F/FA-II.pdf