Student Success Advisor

Millikin University is a private university that provides undergraduate and graduate education to a diverse student body of approximately 1,600 students on a 75-acre residential campus in Decatur, Ill. Millikin’s unique approach to education, known as Performance Learning, allows students to perform the work of their future careers through hands-on, real-world experiences starting on day one. Through these experiences, students gain access to a professional network they will carry throughout their careers. This commitment to innovation and excellence propels students to career success. Millikin offers over 50 academic programs in its College of Fine Arts, College of Arts & Sciences, College of Professional Studies and Tabor School of Business.

Applications are only accepted for open positions. A supplemental resume/CV may be attached in lieu of completing the Education and Employment sections only. All other sections must be completed.

Description

This position will provide academic advising to 1st year students at Millikin University. The Professional Advisor supports one of the four (4) academic units on Millikin’s Campus: The College of Arts and Sciences, the College of Fine Arts, the College of Professional Studies, or the Tabor School of Business. This role supports students in promoting their academic success, managing their course plans and schedules, and engaging in transformational advising. The Professional Advisor provides high-quality, proactive academic advising and support to students. Which includes assisting students in course selection and requirements for special focus areas, setting academic goals, proctoring study experiences, and developing and facilitating workshops that focus on fostering academic skills and executive functioning skills. This position is not eligible for remote work.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Deliver transformational academic advising experiences for all assigned students.
• Provide supplemental advising and registration assistance to all 1st year students as needed.
• Proactively communicate and build relationships with assigned students.
• Co-create with assigned students an academic plan.
• Maintain accurate and detailed notes from advising meetings in the appropriate case management system.
• Collaborate with the assigned college’s faculty, school directors, and the academic dean.
• Ensure students understand and navigate the class registration process, understand degree and general education requirements.
• Address all areas of academic concerns with students, including tutoring, study skills, and time management.
• Make referrals to other points of service such as counseling, financial aid, career services, student life, disability services, and Title IX.
• Participate in professional development opportunities.
• Remain current in high-impact practices as related to academic advising, student success, and higher education.
• Respond timely to Academic Alert forms submitted by faculty and staff members.
• Provide active support, follow-up, and strategies for success, as well as general walk-in/appointment times for students.

• Supports students on individual course articulations/transfers with the Registrar’s office and the academic school.Performs other job-related duties as assigned.
• Performs other work-related job duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position may supervise paraprofessional students and/or graduate assistants as budget allows and would carry out supervisory responsibilities in accordance with the university’s policies and applicable laws. Responsibilities include interviewing, hiring, and training staff members, planning, assigning, and directing work; appraising performance; rewarding and disciplining staff members; and addressing complaints and resolving issues.

Typical Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Maintaining professional performance, demeanor, team approach, and focus on results while working under pressure in a dynamic environment. Customer, budget, quality, and delivery conscious mindset. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Highly organized, with the ability to plan, execute, and multitask to meet deadlines with accuracy and attention to detail.

Minimum Education and/or Experience:

• Bachelor’s degree or the equivalent combination of education, training, and experience from which comparable skills can be acquired, including graduate Assistantships, Internships, and Practical experiences.
• Excellent written, oral, and interpersonal communication skills.
• Ability to manage time effectively, learn, and contribute to overall departmental tasks and goals.
• Ability to lead or contribute to planning or organizing projects, programs, services, etc.
• Ability to develop and maintain positive professional relationships and resolve conflict in a team environment and with individuals from various diverse backgrounds and experiences.
• Ability to analyze information and offer sound recommendations.
• Proficient in Microsoft Office, Teams, Outlook Calendar, and Office 365

Preferred Education and Experience:

• Master’s degree.
• Related experiences in a college or university setting.
• Experience advising student organizations.
• Experience facilitating, teaching, and/or developing support programs.
• Experience in student learning assessment or program evaluation.
• Experience using software or database platforms related to the position.
• Experience with Student Affairs and/or Academic Affairs.

Supplemental Information

WORK ENVIRONMENT:All staff are responsible for creating a safe, welcoming, diverse, inclusive, respectful, and caring environment. We seek skilled and diverse colleagues who are flexible, self-motivated, and will embrace and respect who we are and what we do. We also seek colleagues committed to moving the Millikin brand forward. This position is not eligible for remote work.

PHYSICAL EFFORT:? Typically sitting at a desk or table; occasional lifting 25 lbs. or less; intermittently sitting/standing; hearing and visual acuity within normal range; ability to stoop, kneel, and crouch occasionally; high degree of mobility required.?Dexterity to operate a keyboard.

WORKING CONDITIONS: Typical working conditions found in most administrative work areas.

INTERPERSONAL SKILLS Communicates effectively and appropriately. Gets along and cooperates with co-workers and appropriately interacts with others. Participates and functions as an effective member of the team.

FERPA Adhere to all FERPA Guidelines.

CONFIDENTIALITY Exchanges University information with others only on a "need to know" basis.

ATTENDANCE Promptly arrives for the designated shift. Follows all applicable policies regarding schedules, attendance, and organizational requirements. Typically considered an exempt/salaried position, so may involve longer days, weekends and off shifts as required to successfully perform job duties. Excessive absenteeism will hinder successful job performance.

UNIVERSAL ACCOUNTABILITY Provides excellent service to all customers striving to exceed their expectations. Demonstrates courtesy, compassion, and respect. Is thoroughly committed to the mission and vision of Millikin University.

HAZARDS Working at a university involves a wide variety of potential job hazards, which generally fall into the areas of physical safety, ergonomic, and social/psychological. The specific risks of each are highly dependent on the role.

Review of applications will begin immediatley and will continue until the position is filled. Employment and first day of work is contingent upon successful completion of a background check.

Millikin University provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, religion, sex (including gender identity or expression, sexual orientation, and pregnancy), national origin, age, disability status, genetics, protected veteran status or any other characteristic prohibited by federal, state or local laws. Beyong meeting fully its legal obligations for non-discrimination, Millikin University is committed to increasing its employee diversity and will consider qualified applicants with experiene in diverse settings, who have a record of research that supports/benefits diverse communities or a record of teaching a diverse studnet population.