Learning Resources Assistant I

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Description

The Learning Resources Assistant I helps to maintain a customer-service-oriented academic support environment. This position performs basic clerical duties and operational support, and provides student/faculty assistance in a large, busy learning resources center (library, tutoring, or testing area).

Essential Functions/Duties

• Works with Learning Resources staff to support library, tutoring, or testing operations.
• Assists with a variety of daily administrative and operational matters, including:

• Opening/closing
• Records/clerical activities
• Data entry
• Outreach/promotion
• College hardware and software resources
• Special projects

• Provides Learning Resources service and assistance to students, staff, and faculty in person, through email, video, or via telephone.
• Activities and responsibilities vary with specific areas of Learning Resources.

• Essential Functions/Duties – Library Areas Specific
• Assist students, staff, and faculty with library circulation operations including book check in/out, course reserves, and interlibrary loan services.
• Performs both public and technical library services basic daily tasks including shelving, processing, customer service, and area upkeep.
• Participates in outreach and events.
• Provides direction for OPS personnel.
• Troubleshoots technology.

• Essential Functions/Duties – Tutoring & Testing Center Areas Specific
• Assists Tutor and Testing Specialists in daily operations and projects.
• Works with department-specific software that provides support and service to students, staff, and faculty.
• Administer and monitor testing for courses, accommodations, college placement, and certification.
• Actively proctor testers in-person and via electronic surveillance.
• Train and acquire certifications as needed.

• Consulting Tasks:
• Consult with students, staff, and faculty.
• Other consulting tasks based on program or project needs.

Note: Consulting tasks may vary based on operational needs.

Typical Qualifications

• Required Skills:
• Excellent customer service and human relations skills.
• Experience with basic office technology, computers, word processing, spreadsheets, and databases.
• Theabilitytoestablishane?ectiverapportwithstudents, staff, faculty, and community members.
• Good organizational skills, with special attention to detail.
• Good oral and written communication skills.
• Ability to work well with others.
• General o?ce skills.
• Ability to maintain con?dential information.

• Working Conditions:
• Shifts may cover evening hours and weekend hours as needed.
• Must be able to work proficiently in a busy, multi-office environment.
• Must be flexible and be able to adapt to change.
• The selected candidate will be required to complete initial training at the Winter Haven campus before reporting to their assigned work location.

• Salary and Bene?ts Information:
• This position is level C14.

• We o?er a comprehensive bene?ts package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement bene?ts for eligible employees; and college fee waivers.Required Education:
• Graduation from a standard high school (or equivalent) is required.

• Required Experience:
• At least 1 year of o?ce/clerical experience in learning resources, customer service, or an office environment.

Supplemental Information

Submissions that do not include all parts of the following required information will not be considered:

• a resume.
• an electronic job application (all sections MUST be completed).

• Important Information
• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
• Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship.
• To request Veteran’s Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application.
• Polk State College is a drug-free workplace.
• Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis.
• Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1, etc.) will not be considered.
• Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment.
• Polk State College does NOT provide relocation assistance for this position.

Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs, activities, or employment. For information about the College’s equal access and equal opportunity policies and procedures, or to file a complaint, please contact:

Title IX Coordinator

3425 Winter Lake Road

Lakeland, FL 33803

863.669.2903

compliance@polk.edu

For additional information, visit polk.edu/compliance

We encourage applicants to provide feedback on their experience or request help at Careers@polk.edu.