TRIO Student Support Services Program Specialist

Examples of Duties

• Assist in tracking and implementing strategies to increase SSSP student engagement, retention, and persistence.
• Assist with daily program functions, ensuring smooth and efficient operations.
• Assist with TRIO SSS programming, event planning, and development.
• Provide direct oversight and management of the TRIO Student Tutor Program, including recruitment, training, scheduling, and evaluation of student tutors.
• Assist with front desk administrative operations, provide a welcoming first point of contact for SSS students and visitors.
• Connect SSS students with appropriate campus and community resources, making referrals as needed.
• Conduct outreach directly to students for purposes of student success and retention.
• Create and maintain a welcoming, inclusive, and supportive community environment for all SSS students. Work collaboratively and effectively with all SSS staff to achieve program goals and objectives.
• Assist with departmental data collection and analysis efforts as assigned by the Program Director.
• Perform other duties as assigned to support the mission of the TRIO Student Support Services program.

Essential Functions

• Must understand and support the mission of the community college.
• Must have strong skills in customer service and possess excellent verbal and written skills.
• Must be able to work with Microsoft Office products.
• Must be able to provide oral/verbal responses to student questions, and assist faculty given general guidance.
• Must be able to work in a team environment.
• Must be able to work flexible hours.

Qualifications

Required

• Associate's degree.
• Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong communication skills, both written and verbal, with the ability to interact professionally with diverse populations.
• Exceptional interpersonal skills, demonstrating empathy, patience, and a student-centered approach.
• Proficiency in database and spreadsheet applications (e.g., Microsoft Excel, Google Sheets) for data management and reporting.
• Experience managing or coordinating a team of tutors or similar student employees.

Preferred

• Background similar to that of the SSSP participants, demonstrating an understanding of the challenges and needs of first-generation, low-income, and/or students with disabilities.

Supplemental Information

Sauk Valley Community College is an equal opportunity employer and complies with applicable federal and state laws prohibiting discrimination in all employee and student relations. No person on the basis of race, gender identity/expression, sexual orientation, sex, genetic information, creed, religion, color, marital or parental status or family responsibilities, veteran status, age, national origin, membership in any professional group, organization or association, socioeconomic status, or mental or physical disability is discriminated against, which includes, but is not limited to, admissions, employment, financial assistance, placement, recruitment, educational programs, and activities. Students admitted from a foreign country are expected to take the TOEFL exam. A minimum level of competency on the TOEFL exam is part of the consideration of admission. For students who reside in the United States, a lack of English skills is not a barrier to admission and participation in educational programs. Violation of this policy on the basis of sex is also governed by the Sexual Misconduct Procedures. Inquiries or complaints may be addressed to the Title IX Coordinator or the Director of Human Resources.