Technology Support Coordinator

This position is the head of the front-facing technology support operations student labor pool, and performs additional computer technology user support for the University. This position assists in the management of student personnel within the Technology Support Center (TSC). This includes participating in hiring and training the student workers within the TSC. The coordinator is charged with ensuring that any support needs brought into the front-line TSC are responded to in a timely and effective manner as reported by end-user satisfaction. The coordinator is a hands-on role that will require personally answering phones, maintaining class or lab technologies, and providing help desk support to students, faculty and staff.