Director, IT Infrastructure Services

Minimum Expectations & Requirements

Education:
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a closely related field — OR an equivalent combination of education and professional experience sufficient to perform the essential duties of this position.

Experience:
Minimum of 8 years of progressive experience in enterprise IT infrastructure, with at least 3 years in IT management or supervisory role overseeing teams of technical professionals.

• Knowledge/Skills/Abilities:
• Demonstrated knowledge of a wide range of infrastructure technologies and cloud services.
• Demonstrated ability to develop and communicate IT infrastructure strategy, architecture, and roadmaps to both technical and non-technical stakeholders.
• Working knowledge of IT service management (ITSM) frameworks, including incident, change, and problem management.
• Proven ability to manage departmental budgets, vendor relationships, and multi-year capital planning for technology infrastructure.
• Demonstrated commitment to customer service, team development, and cross-departmental collaboration.
• Regular, reliable attendance and the ability to respond to after-hours infrastructure incidents when required.

Preferred Skills & Abilities

Education:
Master's degree in Computer Science, Information Technology, Business Administration, or a closely related field.

Experience:
Higher education administrative experience, preferably in a community college environment.

Knowledge/Skills/Abilities:

• Experience with Microsoft Enterprise Platforms (Azure, Entra, 365) and hybrid cloud architecture.
• Relevant industry certifications such as: CCNA, CCNP, or CCIE (Cisco); Azure Solutions Architect; AWS Solutions Architect; CISSP; PMP; or equivalent.
• Demonstrated experience with disaster recovery planning, testing, and execution.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must frequently use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. In addition, the employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet.