IT Support Assistant

Chapel Hill- Carrboro City Schools

Job Description
Job Title: IT Support Assistant: Salary Schedule: Classified; CHCCS Salary Page
Reports To: Coordinator of Client Services and Asset Management: Salary Grade: 102
Work Location: Lincoln Center: FLSA Status: Nonexempt
Work Schedule: 12 Month - Full Time
Position Summary
The IT Support Assistant is responsible for delivering responsive, high-quality technical support and ensuring seamless, reliable technology operations across all district and school sites. This position plays a key role in maintaining IT service continuity under the direction of the Information Technology Department.
Essential Duties

• Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs).
• Assists in maintaining inventory of physical assets and maintains a parts inventory.
• Processes surplus equipment at assigned locations.
• Delivers and picks up equipment to be repaired at approved vendor sites.
• Works with other IT technicians to troubleshoot and repair computer equipment, peripherals, software applications, network connections and classroom presentation equipment at assigned locations.
• Assists with the installation of new hardware and software products, including peripherals – printers, scanners, etc. – and network connections for Internet and web application access.
• Participates in small and large scale hardware and software upgrades, including computer components, operating system upgrades, software drivers, etc.
• Participates in help desk ticket support and coordination.
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Sets up computer and AV equipment for special programs and meetings (as needed).
• Other tasks as assigned by the Coordinator of Client Services and Asset Management

Education/Experience Requirements

• High School diploma or GED required
• Valid NC Drivers License
• Previous experience working within a customer service or computer support environment preferred.
• General knowledge of various device and operating system types (Apple, Windows and Google) .
• Ability to communicate with users to determine the nature of problems.
• Self initiative in being part of a team and assisting technical staff.
• Such alternative qualifications as the Board may find appropriate and acceptable.

Physical Requirements

• Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion.
• Ability to lift a minimum of 50 pounds.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Disclosure
This document provides descriptive information about the above Chapel Hill-Carrboro City School position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Chapel Hill-Carrboro City School reserves the right to make changes to this document as deemed necessary without providing advance written notice.
Approved By: _____________________ Date Created/Revised: 11/11/2025