Computer Technician

QUALIFICATIONS:

• Associate degree or equivalent program in computer technology.
• Knowledge of Microsoft Windows, Apple OS X , and Apple iOS operating systems.
• Experience and knowledge in computer troubleshooting.
• Ability to communicate technical and non-technical information verbally and in writing.
• Effectively work with staff, faculty, and students.
• Ability to think critically, set goals, and work independently or with a team.

JOB SUMMARY:

The Desktop Support Technician provides first-level support to staff, faculty, and students; ensuring smooth classroom and administrative technology. The ideal candidate has strong troubleshooting skills, excellent communication, and a passion for supporting education.

RESPONSIBILITIES:

• Hardware & Software Management: Install, configure, upgrade, and maintain district computer hardware, peripherals, software, and smartboards.
• Diagnostics & Repair: Troubleshoot and resolve hardware and software issues efficiently to minimize downtime in classrooms and offices.
• Help desk Ticket Resolution: Prioritize and resolve assigned calls and tickets.
• Assist & Inventory Tracking: Maintain inventory. Systematically and physically.
• District Vision Alignment: Perform other relevant duties as needed to support the educational vision and operational goals of the Englewood Cliffs School District.
• You will directly manage and support a diverse array of platforms and applications, including but not limited to:
• Operating Systems: Windows, Apple macOS, and iOS (iPads).
• MDM & Management: Jamf Pro/Jamf School, Google Admin Console.
• Productivity Suites: Microsoft Office and Google Workspace for Education.
• Admin Software: Genesis (SIS) and ClassLink (SSO).

TERMS OF EMPLOYMENT: Twelve-month position
Starting Salary: $50,000+