System Administrator

Primary Purpose:

Responsible for the administration, operation, security, availability, and continuous improvement of district enterprise technology systems and services. The System Administrator supports instructional and administrative operations by managing on-premises and cloud-based systems, identity and access services, servers, virtualization, storage, backup and recovery systems, mobile device management, and other enterprise technology platforms.

Under the direction of the Director of Technology, the System Administrator provides technical expertise in the planning, implementation, maintenance, troubleshooting, security, and lifecycle management of district systems. The position works collaboratively with Technology staff, campus and district departments, vendors, and service providers to ensure systems are secure, reliable, appropriately documented, and aligned with the operational and instructional needs of a K-12 school district.

Qualifications

Education/Certification

• High school diploma or equivalent required.
• Associate degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, or a related field preferred.
• Relevant industry certifications in systems administration, cloud technologies, cybersecurity, virtualization, identity management, device management, or related technologies preferred.
• Relevant technical training and demonstrated professional experience may be considered in evaluating qualifications.

Experience

• Minimum of five (5) years of progressively responsible experience supporting and administering enterprise technology systems.
• Experience administering server, virtualization, cloud-based, identity and access management, device management, storage, backup/recovery, and enterprise application environments.
• Experience supporting technology systems in a K-12 school district, educational institution, governmental organization, or similarly complex enterprise environment preferred.
• Experience coordinating technology projects, system implementations, upgrades, migrations, vendors, and third-party service providers preferred.

Special Knowledge/Skills

• Advanced knowledge of enterprise systems administration, including Windows Server and related infrastructure services.
• Knowledge of Microsoft Azure cloud services, Microsoft 365 administration, and Microsoft Entra ID, including identity, authentication, MFA, groups, roles, permissions, and related access services.
• Knowledge of Google Workspace for Education administration, including Gmail and related services.
• Knowledge of Apple device management and Jamf MDM administration across macOS, iPadOS, and iOS environments, including configuration profiles, policies, application deployment, security settings, and device management workflows.
• Knowledge of enterprise virtualization technologies, including administration and management of VMware environments.
• Knowledge of enterprise storage, backup, recovery, data protection, replication, retention, disaster recovery, RPO/RTO, backup integrity, system restoration, and business continuity concepts.
• Knowledge of enterprise software deployment, operating system management, patch management, application lifecycle management, and configuration management.
• Knowledge of identity and access management, SSO, MFA, directory services, certificates, and automated account provisioning.
• Knowledge of cybersecurity principles and practices, including system hardening, security baselines, vulnerability remediation, endpoint and server security, logging, monitoring, and secure configuration management.
• Knowledge of TCP/IP, DNS, DHCP, and related network services as they apply to enterprise systems administration and troubleshooting.
• Knowledge of scripting and automation technologies, including PowerShell and other applicable administrative tools.
• Knowledge of enterprise application integrations, APIs, data synchronization, rostering, and automated provisioning.
• Knowledge of K-12 technology environments, including student and staff account lifecycle management, instructional and administrative systems, student data privacy, and interoperability among district systems.
• Ability to analyze and resolve complex technical problems, coordinate implementations and migrations, evaluate security posture, maintain technical documentation, and communicate effectively with technical and nontechnical audiences.
• Strong organizational, project management, communication, and interpersonal skills; ability to manage multiple priorities and respond effectively to critical system incidents.

Essential Job Functions

Systems Administration and Operations

• Administer, maintain, monitor, and support district enterprise systems, servers, cloud services, virtualization platforms, storage systems, and related infrastructure.
• Administer and maintain the district's Microsoft Azure, Microsoft 365, Microsoft Entra ID, and Google Workspace for Education environments, including configuration, security, licensing, access, and related administrative services.
• Administer identity and access services, authentication, SSO, MFA, and account provisioning processes; manage the lifecycle of student and staff technology accounts in coordination with authoritative district data sources and established procedures.
• Administer, maintain, monitor, patch, upgrade, and troubleshoot the district's VMware virtualization environment, including virtual machines, hosts, clusters, and related systems.
• Manage system configurations, updates, patches, upgrades, and routine maintenance; monitor performance, capacity, availability, logs, alerts, and utilization and recommend corrective actions or improvements.

Device Management and Software Deployment

• Administer and maintain the district's Jamf MDM environment for macOS, iPadOS, and iOS devices, including enrollment, configuration profiles, policies, applications, security settings, software deployment, operating system updates, and device management workflows.
• Plan, test, coordinate, and deploy operating system updates, application updates, software packages, configuration changes, and security patches to district-managed devices.
• Maintain standardized device configurations and troubleshoot complex device-management, application-deployment, configuration, and system-level issues while minimizing disruption to instructional and administrative operations.

Backup, Recovery, and Business Continuity

• Administer, monitor, and maintain enterprise backup, recovery, and data protection systems; investigate and remediate backup failures and perform data and system restoration as necessary.
• Participate in periodic recovery testing and disaster recovery exercises to validate backup integrity, system recoverability, recovery procedures, and established recovery objectives.
• Maintain documentation of backup configurations, retention requirements, recovery procedures, and system dependencies; assist with the development, testing, and continuous improvement of technology disaster recovery and business continuity plans.

Cybersecurity and System Security

• Maintain and continuously improve the security posture of systems and services within the position's area of responsibility.
• Implement system security configurations, security baselines, access controls, security updates, and hardening practices; monitor alerts, logs, vulnerabilities, configuration issues, and security findings and take appropriate corrective action.
• Coordinate vulnerability remediation and security patching; review administrative privileges, service accounts, application access, and system configurations to reduce unnecessary access and security risk.
• Assist with cybersecurity incident response, investigation, containment, recovery, and post-incident remediation and support protection of confidential student, employee, and district information.

Applications, Integrations, Projects, and Automation

• Administer and support enterprise applications and services used for district instructional and administrative operations.
• Support integrations among district systems, including account provisioning, SSO, data synchronization, APIs, rostering, and other automated processes.
• Develop, maintain, and utilize scripts and automation tools to improve system administration, consistency, efficiency, monitoring, reporting, and security.
• Coordinate system installations, upgrades, migrations, replacements, and assigned technology projects; work with vendors and service providers for implementation, troubleshooting, maintenance, support, and escalation.
• Assist with evaluating technology solutions and lifecycle needs based on security, interoperability, reliability, supportability, scalability, district requirements, and total cost of ownership.

Documentation, Support, and District Operations

• Develop and maintain accurate technical documentation, including system configurations, administrative procedures, diagrams, inventories, recovery procedures, system dependencies, integrations, certificates, licensing, and support documentation.
• Provide advanced technical support, escalation assistance, technical guidance, and knowledge transfer to Technology staff regarding systems within the position's area of responsibility.
• Communicate planned maintenance, system outages, service interruptions, and significant technology issues to appropriate Technology leadership and stakeholders.
• Support technology services across district campuses and administrative facilities and travel to district locations as necessary.
• Participate in scheduled after-hours maintenance, upgrades, emergency response, and on-call support when required to maintain critical district services.
• Maintain current knowledge of technologies, cybersecurity practices, industry standards, and K-12 technology trends relevant to assigned responsibilities.
• Comply with applicable federal and state laws, State Board of Education rules, Board policies, administrative regulations, and district procedures; maintain reliable and dependable attendance.
• Perform other duties as assigned by the Director of Technology that are consistent with the general responsibilities and qualifications of the position.
• Demonstrates principles of the Manor ISD People Experience.

Supervisory Responsibilities:

None

Equipment Used:

Computers, servers, enterprise storage and backup systems, networking equipment, mobile devices, data center equipment, diagnostic tools, and other technology equipment and software necessary to perform assigned duties.

Working Conditions

The working conditions described are representative of those that must be met by an employee to successfully perform the essential

functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

and expectations.

Mental Demands:

Maintain emotional control under stress

Work with frequent interruptions

Physical Demands:

Lifting (15-44 pounds)

Carrying (15-44 pounds)

Sitting

Standing

Bending/Stooping

Kneeling

Pushing/Pulling

Repetitive hand motions

Keyboarding/mouse

Speaking clearly

Hearing

Environmental Factors:

Work inside/outside

Exposure to noise

Work prolonged or irregular hours