Computer Repair Technician

Position: Computer Repair Technician
Work Schedule: Full-time, Monday - Friday, 12 months/year
Start Date: ASAP
Pay: $27.01 - 36.46 dependent on qualifications and based on the Non-Affiliated Handbook
Benefits: Medical, dental, life insurance and other benefits as outlined in Non-Affiliated Summary of Benefits

Required Qualifications:

• One year of specialized or technical training beyond high school.
• 3 years of experience in computer or similar technical troubleshooting and repair.
• CompTIA A+ Certification preferred
• Experience with Active Directory, Microsoft Endpoint Configuration Manager preferred

Knowledge, Skills and Abilities:

• Fundamentals, architecture, and logic processing of computer technologies.
• Ability to problem solve and trouble shoot in a variety of hardware and software situations.
• Ability to work with sub-miniature electronic assemblies and components, and use required tools
• Ability to apply good judgment when problem solving or executing instructions.
• Ability to learn new and changing technologies.
• Ability to work collaboratively and professionally with other team members and promote a positive and productive work atmosphere.
• Ability to effectively prioritize workflow in a multiple priority environment, and accept and strive for workflow goals.
• Ability to understand and follow instructions, correspondence, and memos.
• Ability to work independently.
• Working knowledge of networks, computer hardware and electronic systems.
• Strong interpersonal, organization, and communication skills.

Responsibilities:

• Perform module, board, and component level troubleshooting and repairs of all tech hardware repaired at the service center. Includes, but not limited to: Desktop computers, Displays, Laptop computers, Chromebooks, Charging carts and stations. Doc Cams.
• Images or re-images computers as repair procedures required.
• Determines if symptoms are hardware or software issues, troubleshoots and determines resolution.
• Research repair problem issues and determine best solutions for new and/or previously unseen hardware failures.
• Source repair parts and determine best value and performance in relation to TCO.
• Accurately maintain and track inventory and repair records for all completed repairs, including billable charges.
• Process Return Merchandise Authorizations (RMA) for warranty repairs, and other warranty procedures as required.
• Image desktops and laptops for deployment.
• Work in Microsoft Endpoint Configuration Manager and Active Directory Users and Computers console.
• Support all district technology - iOS devices, Chrome, Windows, and SMART and other interactive technologies.
• Perform other duties as assigned.