Technology Specialist

Position / Title: Technology Specialist
Bargaining Unit: NON-UNION: Department/Location: Information Services
Calendar Days: 261: Reports To:Supervisor – Technical Support Services
JD Revision Date: 10/09/2026: Supervises: N/A

Function / Position Summary

Analyze and respond to requests for technical support over the phone and in person to provide solutions. Resolve technical issues and document troubleshooting steps and resolutions. Escalate technical issues as needed. Specialist will interact directly with supervisors, faculty, staff, students, and members of the public to ensure a level of high customer service and resolution to technical matters. Will ensure attendance and punctuality is in alignment with the district timekeeping policy. Will track and document all requests to establish and maintain department protocol and timely resolution as defined by the Director of IS. Maintains confidentiality of student/staff information in the school district and in the community. Travel within the district and surrounding communities is required.

Job Duties / Responsibilities

• Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
• Document all troubleshooting steps and resolutions for future reference using Knowledge Base solutions.
• Maintain, analyze, troubleshoot, and repair computers, peripherals, and printers as assigned.
• Provide, maintain, and troubleshoot network connectivity.
• Provide support to all District testing (PARCC, MAP, ACCESS, etc.).
• Install, upgrade, and troubleshoot Windows operating systems and other district applications.
• Provide training to end users as related to technology.
• Perform routine tasks, including cleaning, to maintain computer equipment and peripherals.
• Compile and archive data as assigned.
• Maintain ongoing organization and cleanliness in assigned computer areas.
• Record school equipment and asset inventory as assigned.
• Maintain district equipment, connectivity, applications, and inventory.
• Perform other duties and projects as assigned by Information Services management.

Education

• High School Diploma or equivalent.
• Bilingual English/Spanish, written and verbal, preferred.

Experience / Knowledge

• Minimum of one year, hands-on computer support experience.
• Understanding of TCP/IP (Transmission Control Protocol/Internet Protocol) and networking tools.
• Demonstrated knowledge of Windows operating systems.
• Ability to learn and support new applications.

Physical Demands

• Ability to lift, move, or carry up to 50 lbs. with proper technique.
• Utilize ladders with proper technique.

Terms of Employment

• This is a Full Time (40 hours per week) position.
• Salary and benefits are as established by the Board of Education.
• The hourly rate for this role is $21.82/hour.

• Attachment(s):
• Non-Union 12 Month Benefit Sheet.pdf