Family Engagement and Student Outreach Specialist

PRIMARY PURPOSE:

Strengthen partnerships among families, campuses, and the community to support student enrollment, attendance, engagement, and academic success. Conduct student outreach, assist families throughout the enrollment and re-enrollment process, and coordinate family engagement activities that connect families to educational programs and support services.

Collaborate with campus leadership and district departments to address barriers to enrollment and participation, support successful school transitions, and build sustained relationships with TBP families.

TITLE 1 INFORMATION:
The designated position and personnel continued employment is contingent on the availability of designated grant funds and is not guaranteed.

This position is funded by Title 1 grant funds. Employment is temporary and may be limited or contingent on grant fund availability.

QUALIFICATIONS:

Education/Certifications

(a) High school diploma or equivalent required.
(b) Associate degree in education, social services, communications, or a related field preferred.
(c) Relevant experience may substitute for preferred education.

Knowledge & Skills

(a) Strong interpersonal, organizational, and customer service skills.
(b) Ability to build trusting relationships with families and community partners.
(c) Ability to explain enrollment procedures, educational programs, and school expectations clearly.
(d) Knowledge of barriers affecting enrollment, attendance, and family participation.
(e) Ability to maintain confidentiality and accurate records.
(f) Proficiency with student information systems, enrollment platforms, spreadsheets, and communication tools.
(g) Bilingual English/Spanish communication skills strongly preferred.

Preferred Experience

(a) Two years of experience in student enrollment, family engagement, community outreach, education, or a related field preferred.
(b) Experience working with families from diverse cultural, linguistic, and socioeconomic backgrounds.
(c) Experience coordinating events, maintaining records, and providing customer service preferred.

MAJOR RESPONSIBILITIES & DUTIES:

Student Enrollment and Outreach:
(a) Conduct outreach to prospective and returning families to share information about TBP campuses, educational programs, and enrollment opportunities.
(b) Assist families with applications, enrollment, re-enrollment, and required documentation.
(c) Follow up with families who have incomplete applications or enrollment records and help resolve barriers to completion.
(d) Maintain accurate application and enrollment information in district systems.
(e) Coordinate with campus staff and Student Enrollment personnel to confirm seat availability, placement, and enrollment status.
(f) Support waitlist communication and follow-up according to established district procedures.
(g) Coordinate campus tours, enrollment information sessions, and family welcome activities.
(h) Provide families with information about school schedules, attendance expectations, available services, and next steps before students begin attending.
(i) Support transitions into TBP and between campuses or grade levels through timely communication and coordination.
(j) Monitor enrollment progress and provide updates on applications, completed enrollments, pending items, and family support needs.
(k) Collaborate with campus personnel to support re-enrollment and understand reasons families withdraw or do not return.
(l) Refer questions involving specialized student services or enrollment eligibility to designated district personnel.

Family Engagement and Student Support:

(a) Develop and implement family engagement activities aligned with district and campus improvement plans and identified family needs.
(b) Coordinate parent workshops, family learning events, and opportunities for meaningful participation in students’ education.
(c) Help families understand academic expectations, school resources, and ways to support learning at home.
(d) Gather family feedback through surveys, meetings, and individual conversations; communicate findings to district and campus leaders.
(e) Facilitate accessible communication, including bilingual assistance within the employee’s proficiency and coordination of translation or interpretation services.
(f) Collaborate with attendance staff, counselors, and administrators to support families of students experiencing attendance concerns or disengagement.
(g) Connect families with district resources and community agencies that address barriers to student participation and success.
(h) Follow district protocols when referring concerns involving housing instability, student safety, disability services, or other specialized needs.

Community Partnerships:

(a) Establish relationships with community organizations, early childhood providers, and service agencies that support students and families.
(b) Represent TBP at community meetings, educational outreach events, and enrollment activities.
(c) Maintain current information about community resources and coordinate appropriate referrals.
(d) Collaborate with district departments to ensure outreach materials and family communications are accurate, consistent, and accessible.

Title I and Program Documentation:

(a) Support assigned Title I parent and family engagement activities, including annual meetings, parent input opportunities, school–parent compacts, and engagement policies.
(b) Maintain documentation of activities, family communications, participation, referrals, and follow-up.
(c) Perform grant-funded duties consistent with the approved funding allocation, applicable program requirements, and district and campus plans.
(d) Maintain required time and effort records and supporting documentation, as applicable.
(e) Coordinate with Federal Programs and Finance to confirm the appropriate funding allocation for enrollment, outreach, and family engagement duties.

Professional Responsibilities:

(a) Provide regular reports on enrollment activity, family participation, outreach outcomes, and unresolved needs.
(b) Recommend improvements to enrollment processes and family engagement services.
(c) Maintain confidentiality of student, family, and employee information.
(d) Participate in required training and comply with district policies and procedures.
(e) Perform other duties consistent with the position and approved funding source.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Mental Demands: Communicate effectively; manage multiple priorities; exercise sound judgment; maintain professionalism in sensitive situations.

Physical Demands: Frequent computer use, standing, walking, and occasional lifting or moving of event materials.

Environmental Factors: Work in office, campus, and community settings; travel among district campuses and community locations; occasional evening or weekend events.

While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel; and talk or hear. The employee is regularly required to stand, walk, and reach with hands and arms. The employee must occasionally lift and /or move up to 25 pounds.

Funding and Assignment:

The district will establish the funding source and allocation based on assigned duties. Any portion charged to Title I must support approved, allowable activities and be documented accordingly. General student recruitment, enrollment processing, and marketing duties must be reviewed separately to determine the appropriate funding source.

This description identifies the primary responsibilities of the position and does not constitute an employment contract. Duties may be adjusted consistent with district needs and applicable funding requirements.