Extra Help - Athletics Game Operations

Ticket Window & Customer Service

Sport: Football, Basketball

• Sell single-game tickets, distribute season tickets, group tickets, premium seating, and special event packages.
• Assist customers with ticket purchases in person, over the phone, and through online ticketing platforms.
• Provide accurate information regarding ticket prices, seating locations, promotions, parking, game schedules, and venue policies.
• Resolve customer concerns and ticket-related issues in a professional and courteous manner.
• Deliver outstanding customer service while creating a welcoming environment for all patrons.

Event Set-Up & Breakdown

Sports: Soccer, Volleyball, Football, Basketball

• Assist with the setup and breakdown of all game day equipment and event spaces.
• Set up tables, chairs, barricades, stanchions, and signage
• Install and remove sponsor signage, banners, and promotional materials.
• Assist with locker room, team bench, scorer's table, and field/court preparation.
• Ensure all game day equipment is properly stored following each event.
• Assist with postgame cleanup and restoration of the venue.
• Report damaged equipment or facility concerns to the Game Operations Manager.
• Perform additional game day duties as assigned.

Ball Shagger

Sports: Soccer, Volleyball

• Retrieve and return balls that leave the field of play.
• Ensure replacement balls are readily available during play.
• Respond promptly to officials, players, and game administrators.
• Remain alert throughout the contest to minimize game interruptions.
• Follow instructions provided by game officials and event staff.
• Retrieve volleyball during warm-ups and competition.
• Quickly provide game balls to officials when needed.
• Assist with efficient game flow by returning balls to the serving team.
• Remain attentive and positioned throughout the match.
• Support officials and game management staff as directed.

Ticket Scanner

Sports: Football, Basketball

• Welcome guests in a professional and friendly manner.
• Scan mobile and printed tickets using the university ticketing system.
• Verify ticket validity and assist guests with entry questions.
• Maintain entrance security by ensuring every guest has a valid ticket.
• Provide excellent customer service throughout the event.

Usher

Sports: Soccer, Volleyball, Football, Basketball

• Greet guests and provide exceptional customer service.
• Assist fans in locating their assigned seats.
• Monitor seating areas and aisles throughout the event.
• Enforce facility policies and assist with crowd management.
• Respond to guest questions regarding seating, restrooms, concessions, and stadium amenities.
• Assist with ADA seating and accessibility needs.
• Notify supervisors of any safety or security concerns.
• Help maintain a safe and enjoyable game day atmosphere.

Floor Mopper

Sport: Basketball Only

• Maintain a clean and dry playing surface throughout the game.
• Quickly respond to officials' requests during stoppages in play.
• Remove moisture, debris, or spills from the court to ensure player safety.
• Remain attentive and positioned courtside throughout the contest.

Will Call Operations

Sport: Football, Basketball

• Prepare and organize Will Call tickets prior to events.
• Verify customer identification and distribute tickets accurately.
• Maintain organized Will Call records and assist with troubleshooting ticketing issues.
• Process ticket transactions accurately while following university cash-handling procedures.
• Assist with opening and closing ticket office operations before and after events.
• Maintain a clean, organized, and professional ticket office environment.