District Technician 187 Day

McKinney ISD

JOB TITLE: District Technician
EXEMPTION STATUS: Non-exempt
REPORTS TO: Technology Customer Service Manager
PAY GRADE: Para (8) – 187 days
DEPT/SCHOOL: Central Office – Technology (Campus as Needed)
DATE REVISED: May 2025

Job Description

PRIMARY PURPOSE:

Provide on-site technical support for staff and students at district locations. This role is responsible for installing, maintaining, and troubleshooting hardware and software issues to ensure minimal disruption to the learning environment.

QUALIFICATIONS:

Education / Certification:
Associate’s degree in computer science, information technology, or electronics (preferred)
CompTIA A+ certification (preferred)
Industry certifications as applicable – Windows, Mac OS X and iOS environment (preferred)
Apple device troubleshooting skills (preferred)

Special Knowledge / Skills:
Knowledge of computer hardware and software applications – Windows, Mac OS X and iOS
Ability to analyze and resolve issues with computers/touch panels/projectors including hardware and software problems
Knowledge of common Audio/Video systems
Knowledge of configuration and concepts of wired and wireless networks
Ability to troubleshoot printer problems related to connectivity issues
Knowledge of deploying and managing computer disk images
Knowledge of Help Desk and Support Ticket systems and processes
Knowledge of technologies available for use in instructional settings
Ability to repair computers and other technology equipment used within the District
Strong organizational, communication, and interpersonal skills
Ability to multi-task with minimal supervision

Experience:

One year of technical support experience (preferred)

MAJOR RESPONSIBILITIES AND DUTIES:

Technical Support
● Provide technical assistance to campus staff and students for technology hardware, software, telephones, data/voice networks, and audio/video systems, printers, projectors, and interactive flat panels.
● Provide on-site assistance to campus staff and students with technology problems and questions in a timely manner.
● Maintain campus and assigned technology devices. Arrange for repairs on these devices through approved vendors as needed.
● Perform upgrades to software and hardware as needed. Work with Desktop Engineers for images, software, and hardware upgrades.
● Assist with the organization and distribution of technology equipment for classroom use.
● Act as an extension of Technology Services assisting with technology needs/installations throughout the District.
● Assist with minor network cabling troubleshooting/repair as needed.
● Utilize Help Desk Ticketing system for staff and student technology issues.
● Follow prioritization guidelines for addressing technology issues with staff and student devices.
● Assist users with account related issues.

Inventory
● Help maintain accurate inventory of hardware and software.
● Assist with inventory control processes as related to staff and/or student devices.
● Identify, request, and assist in the inventory of repair parts as needed.
Other
● Maintain student fees regarding device repairs.
● Promote departmental culture of customer service through frequent communication, positive relationships, and prompt support.
● Demonstrate skills in conflict resolution with administrators, staff, and parents.
● Compile, maintain, and file all physical and computerized reports, records, and other documents required.
● Comply with policies established by federal and state law, State Board of Education rule, and local Board policy
● Comply with all District and campus routines and regulations.
● Due to the different technology needs/requirements during the summer, duties will vary.
● Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
None

WORKING CONDITIONS:

Mental Demands/Physical Demands/Environmental Factors
Tools/Equipment Used: Personal Computer and peripherals; servers, phones; standard instructional equipment; small hand tools; ladder; motorized lift (with assistance).
Posture: Prolonged standing and/or sitting; frequent kneeling/squatting; bending/stooping; pushing/pulling; reaching/overhead arm movements; twisting.
Motion: Frequent walking; repetitive hand motions.
Lifting: Regular heavy lifting and carrying (50 pounds).
Environment: Frequent district wide travel; prolonged use of computer.
Mental Demands: Maintain emotional control under stress: work prolonged or irregular hours; ability to multi-task; problem solver who can work in a fast-paced environment; effective oral and written communication skills; flexible in the work environment; desire to learn and willingness to attend all designated training opportunities; demonstrate skills in human relations among diverse populations.
Other: Work as a team member and with peers, teachers, campus personnel and principals; professional demeanor, resourcefulness, communicate effectively with diverse groups and accept supervision; work without day-to-day supervision; regular and punctual attendance at the workplace.

EVALUATION:

Performance of this job will be evaluated in accordance with provisions of the Board Policy on Evaluations.