A/V Technology Specialist

Millikin University is a private university that provides undergraduate and graduate education to a diverse student body of approximately 1,600 students on a 75-acre residential campus in Decatur, Ill. Millikin’s unique approach to education, known as Performance Learning, allows students to perform the work of their future careers through hands-on, real-world experiences starting on day one. Through these experiences, students gain access to a professional network they will carry throughout their careers. This commitment to innovation and excellence propels students to career success. Millikin offers over 50 academic programs in its College of Fine Arts, College of Arts & Sciences, College of Professional Studies and Tabor School of Business.

Applications are only accepted for open positions. A supplemental resume/CV may be attached in lieu of completing the Education and Employment sections only. All other sections must be completed.

Description

The A/V Technology Specialist is responsible for installing, configuring, supporting, and continuously improving audiovisual technology across campus. This includes classrooms, conference rooms, simulation spaces, and other learning environments. The position supports university events and serves as a primary technical resource for Extron equipment and related classroom technology.

The position partners closely with faculty, staff, and students to troubleshoot issues, implement solutions, and promote effective use of instructional technologies.

As a member of the Technology Services team, this position supports day-to-day Help Desk operations and provides technical support alongside Technical Support Specialists. The position is expected to monitor and respond to assigned Jira requests, provide general technical support as needed, and collaborate with other Technology Services staff to resolve issues.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the
following:

• Install, configure, maintain, troubleshoot, and support audiovisual technology in classrooms, conference rooms, simulation spaces, and other learning environments.
• Serve as the primary subject matter expert for Extron equipment, including control systems, classroom technology, projectors, audio systems, and related equipment.
• Plan and coordinate classroom technology installations, upgrades, replacements, and improvements in collaboration with other members of the Information Technology team and other campus departments.
• Diagnose and resolve hardware, software, connectivity, control-system, audio, video, and presentation issues related to classroom and event technology.
• Provide audiovisual and technical support for university events, meetings, presentations, and other high-priority university events.
• Provide media services and technical assistance to faculty, staff, and students in support of academic, administrative, and university event needs.
• Evaluate campus technology needs and make recommendations regarding the purchase, replacement, and implementation of audiovisual equipment and solutions.
• Maintain accurate inventory records for audiovisual and multimedia equipment, including equipment location, configuration, lifecycle, and replacement information.
• Maintain documentation for classroom and audiovisual systems, including equipment configurations, installation information, troubleshooting procedures, and user instructions.
• Coordinate with vendors, contractors, and campus departments on the installation, repair, maintenance, and implementation of audiovisual technology.
• Maintain current knowledge of Extron products, audiovisual technologies, classroom technology standards, and industry practices.
• Assist Technical Support Specialists with general hardware, software, account, peripheral, and other technology-related support as workload and priorities require.
• Serve as a resource to Technical Support Specialists for troubleshooting and resolving classroom, audiovisual, and Extron-related issues.
• Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Typical Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Maintaining professional performance, demeanor, team-approach and focus on results while working under pressure in a dynamic environment. Customer, budget, quality, and delivery conscious mindset. Ability to establish priorities, work independently with minimal supervision and facilitate teamwork. Highly organized, with the ability to plan, execute and multitask to meet deadlines with accuracy and attention to detail.

Minimum Education and/or Experience:

• Bachelor's degree in information technology, audiovisual technology, communications technology, or a related field; or an equivalent combination of education and relevant technical experience.
• Two to four years of experience providing technical support, audiovisual support, classroom technology support, or a related technical field preferred.
• Extron, audiovisual, networking, or related technical certifications are desirable.

Required Knowledge and Skills:

• Demonstrated knowledge of audiovisual and classroom technology systems.
• Experience with Extron systems or a demonstrated ability to learn and support Extron technology.
• Strong hardware and software troubleshooting skills.
• Ability to install, configure, maintain, and troubleshoot technology equipment.
• Ability to read and understand technical documentation, system diagrams, and equipment specifications.
• Strong customer service and communication skills.
• Ability to explain technical concepts to users with varying levels of technical knowledge.
• Ability to prioritize and manage multiple requests and projects.
• Ability to work independently while actively participating as a member of a collaborative technical support team.
• Strong organizational skills and attention to detail.
• Ability to document work accurately and maintain current technical documentation.
• Ability to work occasional nonstandard hours to support university events and other scheduled activities.

Supplemental Information

WORK ENVIRONMENT: The Information Technology Department at Millikin University is devoted to student success from enrollment to commencement. We are dynamic, agile, and culturally responsive. We guide, support, and, on occasion, challenge students as they develop, refine, and pursue their academic, career, and personal endeavors. All staff are responsible for creating a safe, welcoming, diverse, inclusive, respectful, and caring environment for student-athletes, colleagues, and visitors.

We seek skilled and diverse colleagues who are flexible, self-motivated and will embrace and respect who we are and what we do. We also seek colleagues committed to moving the Millikin brand forward. At the employee’s request and in consultation with Human Resources/ (ADA office), employees receive reasonable accommodations to perform the essential duties associated with the position.

WORKING CONDITIONS: Work may occur in classrooms, offices, conference rooms, event spaces, equipment rooms, and other university facilities. The position may occasionally require working from ladders, lifts, under desks, or in other confined or nontraditional positions to install or troubleshoot equipment. Typically sitting, bending, standing, and walking. Hearing and visual acuity within normal range; ability to stoop, kneel, and crouch occasionally; high degree of mobility required.Able to use standard keyboard, computer equipment, hand tools, and audiovisual equipment. Light to moderate physical effort. Position may require lifting, carrying, moving, installing, and positioning audiovisual and computer equipment weighing up to approximately 50 pounds.

INTERPERSONAL SKILLS: Communicates effectively and appropriately. Gets along and cooperates with co-workers and appropriately interacts with student-athletes. Participates and functions as an effective member of the team.

CONFIDENTIALITY: Exchanges University information with others only on a "need to know" basis.

ATTENDANCE: Promptly arrives for the designated shift. Follows all applicable policies regarding schedules, attendance, and organizational requirements. Excessive absenteeism will hinder successful job performance.

UNIVERSAL ACCOUNTABILITY: Provides excellent service to all customers striving to exceed their expectations. Demonstrates courtesy, compassion, and respect. Is thoroughly committed to the mission and vision of Millikin University.

HAZARDS: Working at a university involves a wide variety of potential job hazards, which generally fall into the areas of physical safety, ergonomic, and social/psychological. The specific risks of each are highly dependent on the role.

Review of applications will begin immediatley and will continue until the position is filled. Employment and first day of work is contingent upon successful completion of a background check.

Millikin University provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, religion, sex (including gender identity or expression, sexual orientation, and pregnancy), national origin, age, disability status, genetics, protected veteran status or any other characteristic prohibited by federal, state or local laws. Beyong meeting fully its legal obligations for non-discrimination, Millikin University is committed to increasing its employee diversity and will consider qualified applicants with experiene in diverse settings, who have a record of research that supports/benefits diverse communities or a record of teaching a diverse studnet population.