Library Access Specialist 1

Principal Duties and Responsibilities

FUNCTIONS:

• Coordinates activities of the circulation desk, including recording desk statistics.
• Acts as the evening staff coordinator for the building, as scheduled
• Performs other duties as assigned

DUTIES AND RESPONSIBILITIES:

• Coordinates activities of the library service desk
• Actively assists patrons with check-out and first-line reference questions; assists with patron record issues
• Communicates knowledge of circulation policies and procedures including OhioLINK and Interlibrary Loan information to diverse patron populations
• Provides initial troubleshooting and problem-solving to library patrons and transfers unresolved problems to the appropriate staff member or department
• Has specialized knowledge of automated systems to monitor, maintain, and update patron information
• Creates new patron records; uses Boolean search techniques for creating lists within the integrated library system; edits patron records as needed
• Reports critical computer problems to the supervisor for UIS notification
• Troubleshoots library equipment such as printer/photocopier, scanner, and computers
• Coordinates and guides student employees in basic circulation duties including opening and closing procedures; checking in/out materials using the system, including OhioLINK and reserve items; proper telephone procedures; finding requested library materials; collecting money and receipt procedures; shelving books and materials
• Maintains and applies knowledge of Library of Congress Classification System
• Acts as backup person for OhioLINK/Interlibrary Loan procedures
• Maintains statistics for Service Desk

• Acts as the evening and weekend staff coordinator for the building, as scheduled
• Performs opening and closing routines
• Responsible for building security and emergency procedures
• Coordinates creation and delivery of patron notices

• Performs other duties as assigned

Minimum Job Knowledge, Skills and Abilities

MINIMUM JOB KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of multiple software products.
• Ability to assist students, faculty, and staff with computer issues
• Analytical skills necessary to interpret issues, needs, and library policies
• Interpersonal skills necessary to provide excellent customer service to students, faculty, and the public
• Position requires frequent stooping and lifting – able to lift 20-30 pounds to shift resources as necessary

Minimum Qualifications

• MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE)
• Associate's degree or equivalent
• One (1) year related experience