Associate Coordinator - Managed Services - DCMO Region

MAJOR RESPONSIBILITIES:

Provides assistance in the daily directions and communication to employees on incident resolution, customer support and other areas of service; Provides continual evaluation of processes and procedures; Assists in the assigning of appropriate team members for resolution of service related issues within assigned school districts; Prepares for and leads meetings with SCRIC staff to review open incidents, projects and other topics; Interacts with school district staff to ensure that service related issues are resolved quickly and professionally; Communicates regularly with SCRIC teams regarding service operations, providing the critical link between service organizations and service management; Works with supervisor and IT Project Coordinators on the development of long range plans, policies and procedures; Enforces departmental policies and procedures within the department; Reviews quality of customer support provided to school districts in terms of response time and accuracy; Attends district meetings; Identifies training needs and provides appropriate training; Identifies service issues or internal school district changes that may affect SCRIC services; Prepares and maintains a variety of reports.

• Three (3) Professional References Required - These must be filled out in the section of your application where requested.

Please note that after you complete your registration on our online site (Recruitfront), YOU MUST APPLY for any positions you are interested in. Your Recruitfront registration alone is NOT an application for employment with Broome-Tioga BOCES. You must apply to a specific job number/job title after completing the first step of registration. You will receive a confirmation email after you have completed your application properly. THANK YOU for your interest in employment at Broome-Tioga BOCES!

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REQUIRED MINIMUM QUALIFICATIONS:

• Graduation from a regionally accredited or New York State registered college or university with a bachelor's degree and one year providing customer service and support directly to users of technology hardware and/or software programs; OR
• Graduation from a regionally accredited or New York State registered college or university with an associate’s degree and three years’ experience providing customer service and support directly to users of technology hardware and/or software programs; OR
• Graduation from high school or completion of a general equivalency diploma and five years of experience providing customer service and support directly to users of technology hardware and/or software programs; OR
• An equivalent combination of training and experience as defined by the limits of A), B), and C) above.
• Broome County Civil Service Exam required.

Special Note: Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five years.